Category: Tech
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Twilio Partners with Keen IO to Provide Contact Center Analytics

Exciting news at the Twilio Signal Conference this week! Twilio announced they have partnered with Keen IO to provide out-of-the-box contact center reporting and analytics. Now contact centers have the essential dashboards and metrics needed to run a contact center. The add-on seamlessly integrates with Twilio TaskRouter to provide immediate visibility into contact center usage. […]

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Analytics Dashboards Update: 20 Free Boards and New Shareable Links

We just released a couple feature enhancements to make sharing metrics and creating analytics dashboards even easier! First, the limit on the number of dashboards you can create has increased to 20 unique dashboards per Keen project. Previously, this limit was set at just one dashboard per project. Along with allowing multiple dashboards on your project page, […]

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Streaming Analytics with Keen and PubNub

We’re creating a lot of data on a daily basis. Websites, devices, services, people. It’s become more important than ever before to be able to organize, sort, process, and sift through this information overload to make better decisions and use applications more efficiently and effectively. In times like this, end user analytics come to the rescue. Data […]

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Don’t be that API

On Versioning If someone writes a line of code against your API today, it should work seamlessly and similarly in a decade. Salesforce, whose force.com platform my cofounders helped make, sees things this way, and we’ve internalized that approach at Keen IO. API v1 was released a half decade ago. We’ve swapped out nearly every […]

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How to Build a Beautiful API Business

I’ve been studying API companies Stripe and Twilio since they hit the scene, first as an early user and customer of each. For the past 5 years, I’ve been running Keen IO, an API business which is modeled after both of them. These two companies, as well as SendGrid, are the elite examples of turning […]

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Keen Instant Analytics Dashboards for Web

The Problem: Time to First Hello World As developers, the faster the “Time to First Hello World” is, the better the experience. Whether you are a developer just learning how to code or have 20+ years of experience, the first “Hello World” with a new API, framework, or language is an amazing feeling. When using custom analytics […]

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The Unstoppable API Era

Just as organizations moved to cloud hosting & storage in mid-2000s, companies are now moving en masse to adopt cloud API platforms. This has been covered somewhat extensively by the tech press. Reinforcing the trend, two API companies IPO’d in the past year (Twilio & Apigee), with more on the way. What do we mean […]

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Analyzing your Keen data with Jupyter Notebooks

At Keen, we provide the Explorer to help our customers quickly analyze and visualize their data. However, sometimes we can’t analyze or visualize data the way we want to using the Explorer. When I run into this problem when I’m analyzing Keen data, I turn to Python. One of the tools I use regularly to analyze our […]

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Platforms vs Products

Let’s talk about platforms. The word “platform” doesn’t just mean “an ambitious product” — products and platforms differ, not merely by degree, but by kind. When someone makes a product, they go after product-market fit: they do lots of smart things to predict it and act on these predictions. On the other hand, to make a platform, […]

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How to Build and Scale an Empathetic Customer Support Experience

At Keen IO, we have individuals from every team — Engineering, Infrastructure, Web, Developer Community, Customer Success, and People Team — doing support. We use the term Support Pool to describe the pool of people who are running support at any given time. Being dedicated to helping customers on Support Pool means that we don’t have regular meetings or […]

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Tracking Gmail Reply Data with Keen IO and IFTTT

Ever want to track the number of replies to an email in your Gmail inbox? Last week, I wanted to track email replies to the “Invitation to Pair” email Keen IO users get from my teammates. If you’re a Keen IO user, you might have seen an email come from Joe, Maggie, or me offering […]

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What We Learned When We Surveyed Our Developer Community

In December we sent out a 40 question survey to learn more about the developers we build products for. We’re pretty proud to have over 50,000 people on our platform, but there are an estimated 18M developers out there, so there are plenty more to reach. We believed data on our existing base could help us focus […]